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Terms and conditions
DEFINITIONS


A "Equipment" means those items referred to as "the Equipment" on an order.
"Service(s)" means the work referred to an Order which F&SS will perform and the items, if any which F&SS will deliver, in support of the Equipment of Programs.
"F&SS" means Fire & Safety Services.


TAXES

B Any taxes (other than those assessed on profits or gains) which are payable in connection with the supply of Equipment, Programs or Services will be borne by the Customer.


PRICES AND PAYMENTS

C F&SS reserves the right to modify the prices in accordance with the F&SS standard scales in force on the commencement date. If any sum payable under this contract or licence is in arrears for more than 30 days then(in addition to any other rights or remedies) F&SS reserves the right to charge interest on a day to day basis from the original due date of 4 per cent above Barclays base rate in force from time to time.

FIRE & SAFETY SERVICES LIABILITIES

D The total of F&SS's responsibilities under or in connection with this contract or licence (whether arising from negligence, contract or howsoever), is limited in respect of each event, or series of connected events to the following maxims:
a. £5000,000 in respect of physical damage to or loss of tangible property.
b. £100,000 or the price or charge payable for the service in respect of which the liability arises (whichever is the lesser), provided that in no event will F&SS be liable for:
I loss resulting from any defect or deficiency with F&SS shall have physically remedied at its own expense within a reasonable time; or
2 any indirect or consequential loss of business or profits sustained by the Customer; or
3 loss which could have been avoided by the Customer following F&SS's reasonable advice and instructions.


TERMINATION

E a If the Customer is in breach of Contract and does not remedy that breach within fourteen days after receiving written notice F&SS's option, suspend the performance of F&SS's obligations under that or any other contract until the breach is remedied. The Customer will have no claim against F&SS on account of F&SS's withholding performance of its obligations in these circumstances.
b if either party commits an act of bankruptcy or goes or is put into liquidation (other than solely for amalgamation or reconstruction), or if a receiver is appointed over any part of the party's business or if the party suffers the seizure of any property for non-payment of any debt, then the other party may regard any such circumstances as grounds for immediately terminating any contract without notice.
c Termination will not discharge either party from performing any obligation or from payment of any sums already due by reason of the termination.
d Upon termination for whatever reason, the Customer will immediately deliver up any F&SS property which he has no contractual right to retain and F&SS may enter any premises to recover and remove such property
e F&SS may, at its discretion, terminate the contract, giving a minimum of 30 days notice, if any essential component part or skill becomes unavailable or unreasonably difficult to obtain.


FORCE MAJEURE


F Neither party will be liable for delay in performing obligations or for failure to perform obligations if the delay or failure resulting from circumstances beyond the control of the party(whether happening in the United Kingdom or elsewhere) including but not limited to force majeure, Act of God, or other governmental act, fire, explosion, accident, civil commotion, industrial dispute or impossibility of obtaining materials.

ASSIGNMENT

G The Customer may not assign any contract or licence in whole or in part without the written consent of F&SS.


SEVERABILITY

H If any part term or provision of the Agreement not being of a fundamental nature, be held illegal or unforceable, the validity or enforceability of the remainder of the Agreement shall not be affected

THE CONTRACT

I This document plus any attachment signed by both parties and the F&SS account application form constitute the sole and entire binding contract.


EQUIPMENT ON LOAN

J The Customer will insure the goods whilst in his possession and return them in their original condition/packaging. F&SS reserve the right to charged the Customer the cost of any remedial work.

GOVERNING LAW


K All aspects of this agreement are governed by English Law and English Courts.

THE SERVICE

1 F&SS will provide the F&SS Maintenance service ("the Service") described in the front of this document. The service will commence on the date entered on the Service Order Form ('The Service Commencement Date).
2 The Service provides for the repair of the equipment on the front of this form and if specified on the form also includes the supply and replacement parts. When replacement parts are fitted the parts removed are F&SS's property. Where deemed necessary by F&SS the contract will include cleaning, adjusting, inspecting, calibrating, and preventative maintenance visits, as appropriate, to the particular equipment installed.
3 The Service will not include the following, which may be provided at extra charge:
A. any modifications or additions to the equipment
B. remedying any defects which are not the result of normal wear and tear

 

C. remedying defects which result from the Customer's failure to follow F&SS's instructions or advice.
D. The reconditioning or replacement of any complete item of equipment due to normal wear and tear or damage (other than through the fault or neglect of F&SS), or

E. The maintenance, repair or replacement of media or any item which is by its nature expendable e.g print heads, infrared bulbs, monitor tubes, audio and video heads unless specifically stated.
A list of current expendable items is available from F&SS.
F unless specifically indicated cabling and wiring between units of equipment is excluded.
G the maintenance service provided is limited to reinstatement of the equipment to the working condition prior to the fault occurrence but excludes the reinstatement of the Customer's operating system software, application software and datafiles unless specifically agreed.

4 The Customer at his own expense will give F&SS full access to the equipment to enable F&SS to provide the Service and where appropriate make available to F&SS engineers Customer staff who are familiar with the Customer's equipment.

5 F&SS may, at its discretion, remove from the Customer's premises any complete item of
equipment specified on the Service Order Form for the purposes of providing the Service.

6 If the Customer, having given F&SS reasonable notice, requires the Service outside the
hours specified on the Service Order Form, then F&SS will use all reasonable endeavours to provide such Service subject to payment of extra charges in accordance with F&SS standard scales and terms then in force.


CARE OF EQUIPMENT

7 In order to protect the validity of the contract, the Customer shall notify F&SS, in writing
prior to moving the equipment. F&SS will supervise said de- installation and re- installation, unless in his sole opinion this is unnecessary. Service obligations shall be suspended whilst the move is carried out and reinstated following inspection by F&SS at the new location to check that the equipment has not been damaged during the move and that it has been reinstalled correctly. A charge may be made for this supervision and inspection.


CHARGES

8 The customer will pay maintenance charges in accordance with the appropriate F&SS
standard scales in force from time to time. The charges will be received annually. Annual maintenance charges are payable on the Service Commencement date or on receipt of invoice, whichever is the later and on all subsequent anniversaries thereof, unless terminated as detailed in clause E of the General Conditions. With the first payment is also due the proportioned charge for the period (if any) from and including the Service Commencement Date.

9a F&SS shall be entitled, after 12 months from commencement date, to increase its annual
charge for service, by an amount that does not exceed the percentage increase in Retail
Prices Index as published by the Department of Employment for the period from the date of this agreement or the date of which the preceding increase came into effect.
b In the event that such increase is greater than the increase detailed above. F&SS shall
give the customer not less than 30 days notice to that effect.

EXEMPTIONS


9 F&SS will not be liable under this contract for any delay, failure, breakdown, damage,
Loss or injury caused by;


a. equipment or parts therof, services supplied by the customer or any third party, or
b. media or consumables not suitable for the equipment, or
c. equipment or programs modified by or on behalf of the Customer, or
d. any requirements of the British Telecommunications or other telecommunications authority.


11 If the Customer uses media or consumables which are not suitable for use with the
equipment or have been treated with any substance (other than as required by F&SS), F&SS reserves the right to make an additional charge to cover any additional service necessitated. The Customer accepts full responsibility for the performance of the equipment if the performance is adversely affected by such use.

DURATION


12 The service will continue for the contract length indicated, or not less than 1 year from
Service Commencement date and thereafter until terminated by not less than six months written notice given by either party, subsequent to the minimum period. Provided that if there is a substantial or continual breach of contract by the Customer (including failure to pay on the due date). Or the Customer suffers distress or execution or commits an act of bankruptcy or goes or is put into liquidation (otherwise than solely for amalgamation or reconstruction) or if a receiver is appointed over the Customers business. F&SS may (not withstanding that on a former occasion or occasions it has waived it rights) by written notice terminate this contract, or at its discretion, suspend the Service.

AVAILABILITY


13 Should the supply of spares to F&SS from Manufacturers or equivalent source be
Unreasonably difficult to obtain, then F&SS shall be entitled to terminate this agreement or related part thereof at any time thereafter by providing 90 days prior written notice to the Customer.


14 This Agreement is entered into on the understanding that the provision by F&SS of the
Maintenance services is dependant upon availability to F&SS of sub-assemblies and component spares from the Manufacturer or other equivalent sources. F&SS will use all reasonable endeavours to hold sufficient spare parts and sub assemblies for the duration of the contract.

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